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Our support team will contact you at your registered number within 2 hours.
For urgent help, WhatsApp us directly at +977 976-6173116.
🔧 Quick Help Topics
Track My Booking
Cancel Ticket
Refund Status
Change Seat
Bus Not Available
Boarding Point
Payment Failed
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❓ Frequently Asked Questions
How do I cancel my ticket and get a refund?
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You can cancel your ticket up to 4 hours before departure from the "My Tickets" section. Refunds are processed within 3–5 business days to your original payment method (eSewa/Khalti/Bank). Cancellation fees may apply based on timing.
How do I receive my ticket after booking?
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Your e-ticket is sent instantly via SMS to your registered mobile number and by email. You can also download it from the "My Tickets" section. Show the ticket on your phone — no printout needed.
What if my bus is delayed or cancelled by the operator?
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If a bus is cancelled by the operator, you will receive a full refund automatically within 24–48 hours. For delays, please contact us on WhatsApp at +977 976-6173116 and we will assist you immediately.
Which payment methods are accepted?
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We accept eSewa, Khalti, ConnectIPS, FonePay QR, Visa/MasterCard debit & credit cards, and direct bank transfer (Nepal Bank Limited). All transactions are encrypted and secure.
Can I change my seat after booking?
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Seat changes are subject to availability and must be requested at least 6 hours before departure. Please WhatsApp us at +977 976-6173116 with your booking reference for assistance.
How do I track where my bus currently is?
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Live GPS tracking is available for all partner buses. Go to "My Tickets", select your booking and tap "Track Bus". The feature will be available on our upcoming mobile app too.